Terms & Conditions

Effective Date: 01/04/2025

Welcome to WeeBe.org (“WeeBe.org”, “we”, “our”, or “us”). By accessing or using our website and services, you agree to be bound by these Terms of Service (“Terms”) and all applicable laws and regulations.

Please read them carefully before participating.

1. Eligibility

You must be at least 18 years old to use WeeBe.org unless specifically approved for a moderated program. By using the site, you confirm that you meet this requirement.

2. Purpose Of WeeBe.org

WeeBe.org provides a safe, anonymous peer-to-peer conversation platform designed to reduce loneliness and support mental wellbeing through non-therapeutic, non-clinical conversation. It is not a substitute for professional mental health care.

3. User Responsibilities

You agree to:

Use the platform respectfully and lawfully.
Provide accurate, truthful profile information including any details required for identification and verification purposes (e.g., name, date of birth, location, legal photo ID document).
Inform WeeBe.org promptly of any changes to this information, such as a change of address or contact details.
Maintain the confidentiality of your login credentials.
Refrain from using the platform for romantic, financial, or exploitative purposes.
Follow all posted policies including the Community Guidelines, Privacy Policy, and Safeguarding Policy.

Maintain anonymity at all times. You must not disclose any personal information that could allow someone to identify or locate you in the real world or online. This includes, but is not limited to, your full name, address, phone number, email, social media handles, or images.

Violation of this policy will result in immediate account termination without notice.

4. Content & Conduct

WeeBe.org reserves the right to monitor, record (with consent), and moderate conversations for safety and research. Inappropriate content or behaviour may result in account suspension or removal.

You may not:

Impersonate another person
Harass, threaten, or abuse any participant
Share misleading or illegal content
Solicit personal information or promote other services

5. Termination

WeeBe.org may suspend or terminate your access at any time for violation of these Terms or any policy, without prior notice.

6. Data And Privacy

Our handling of your personal information is governed by our Privacy Policy, which outlines what data we collect and how we use it. By using WeeBe.org, you consent to this collection and use.

7. Liability Disclaimer

WeeBe.org provides its services “as is.” While we work hard to create a safe space, we make no warranties, express or implied, regarding the effectiveness, reliability, or safety of the service. You use the platform at your own risk.

We are not liable for:

Any emotional distress resulting from participation
Actions of other users
Any technical interruptions or platform downtime

8. Changes To Terms

We may update these Terms from time to time. Continued use of the platform after changes are posted constitutes your acceptance of the revised Terms.

9. Contact Us

For questions or concerns about these Terms, please contact: Email: https://weebe.org/contact-us/
Website: www.weebe.org

The following policies are an extension of these Terms and are equally binding:

Privacy Policy
Community Guidelines
Safeguarding Policy
Data Protection Policy
Cookies Policy
Complaints Procedure

Community Guidelines

1. Respect Anonymity At All Times

WeeBe.org is built around the concept of anonymous connection. To protect yourself and others:

Do not share any personally identifiable information, including:
- Full name
- Address
- Phone number
- Social media handles
- Email address
- Personal photos or videos
Never ask another user to share personal information.
Violating anonymity will lead to immediate account termination without notice.

2. Be Kind, Be Respectful

Our platform is a space for support and connection.
Please:

Listen with empathy
Avoid making assumptions or judgments
Be patient and allow others to express themselves
Respect cultural, emotional, and personal boundaries

Hateful, discriminatory, or aggressive language will not be tolerated.

3. This Is Not A Dating Platform

WeeBe.org is not a romantic or dating service.
Users are strictly prohibited from:

Flirting or engaging in suggestive conversations
Proposing or initiating romantic connections
Asking to meet outside the platform

Such behaviour is considered a violation and will result in removal from the platform.

4. Keep Conversations Safe And Appropriate

While conversations can be meaningful and deep, please avoid:

Graphic or violent content
Discussions involving illegal activity
Sharing any form of health, medical, financial, legal. Illegal, product or service advice
Triggering or distressing language without appropriate context

If you ever feel uncomfortable during a conversation, you are encouraged to report it and/or exit the session.

5. Follow Moderator Guidance

Moderators are here to ensure a safe and respectful space. During the pilot and beta phase:

Some conversations may be moderated
All participants must follow the instructions of the moderator
Feedback provided is confidential and used to improve the platform

6. Use The Platform With Purpose

WeeBe is a community-driven project. Use the space with intention:

To listen or be heard
To engage in thoughtful, meaningful dialogue
To build confidence, connection, and mutual understanding

7. Reporting & Accountability

If you experience or witness a violation of these guidelines:

Report the user through the appropriate channel (form or moderator)
WeeBe.org reserves the right to suspend or permanently ban accounts for any breach of the guidelines
Repeated or severe breaches will result in permanent removal

Final Word

We are all here to support one another. By following these guidelines, you help make WeeBe.org a place where people can connect safely and meaningfully.

Thank you for helping build a trusted, stigma-free community.

Safeguarding Policy

Introduction

WeeBe.org is committed to creating a safe, respectful, and supportive environment for all users. This Safeguarding Policy outlines how we identify, report, and respond to concerns involving the safety and well-being of participants—especially those who may be vulnerable due to mental health, age, disability, or personal circumstances.

Safeguarding is everyone’s responsibility. We ask all team members, moderators, Keepers, and professional collaborators to uphold this commitment.

Scope Of The Policy

This policy applies to all individuals involved in WeeBe.org activities, including:

Bees (those seeking connection)
Keepers (those offering empathetic support)
Mental Health Professionals
Moderators and volunteers
Platform administrators and team members

It covers all interactions that occur on the platform and any events or correspondence related to pilot programs, beta testing, or partnerships.

Our Safeguarding Principles

WeeBe.org follows the principles of:

Prevention – Creating a safe environment to reduce the likelihood of harm.
Protection – Safeguarding users who are vulnerable or at risk.
Partnership – Working collaboratively with relevant agencies where needed.
Accountability – Maintaining clear responsibilities for all safeguarding actions.

Recognising Safeguarding Concerns

Safeguarding concerns may arise from:

Disclosures of abuse (emotional, physical, sexual, financial, neglect)
Self-harm or suicidal thoughts
Inappropriate or predatory behaviour from another user
Signs of distress, fear, or emotional withdrawal
Repeated violations of platform rules or boundaries

All concerns—no matter how small they may appear—must be taken seriously.

Reporting A Concern

For Users:

If you feel unsafe or notice someone else who may be at risk, you can:

Use the in-platform report function
Contact the team directly at https://weebe.org/contact-us/

For Team Members & Moderators:

You must immediately report concerns using the internal safeguarding report form or email.

All reports will be treated with sensitivity and confidentiality.

Responding To A Safeguarding Concern

When a concern is reported:

A Designated Safeguarding Lead (DSL) will review the report.
The DSL may gather further context from moderators or recordings.
A risk assessment will be made.
Appropriate action will be taken, which may include:
- Offering support resources
- Suspending or terminating a user account
- Referring the concern to external agencies if necessary (e.g. adult safeguarding, emergency services)

WeeBe.org will act in accordance with UK safeguarding legislation and best practices.

Anonymity & Limitations

While WeeBe.org values anonymity, safeguarding takes precedence in situations where:

There is serious risk of harm to self or others
There is disclosure of abuse or criminal activity
WeeBe.org is legally required to share information with appropriate authorities

Users will be made aware during onboarding that absolute anonymity cannot be guaranteed in safeguarding situations.

Training And Awareness

All moderators, staff, and keepers will receive safeguarding awareness training.
The Safeguarding Policy will be reviewed and updated annually.
Regular refreshers and scenario-based learning will be encouraged.

Confidentiality & Record Keeping

All safeguarding reports are:

Logged securely
Accessible only to the Safeguarding Team
Stored in accordance with our Data Protection Policy
Reviewed regularly to identify any emerging patterns or concerns

Contact

To report a safeguarding concern or ask a question about this policy, please contact: https://weebe.org/contact-us/

Data Protection Policy

1. Purpose

This policy outlines how WeeBe.org collects, stores, processes, and protects personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

WeeBe.org is committed to safeguarding the privacy of all users (Bees, Keepers, professionals, and staff) by ensuring responsible and lawful data handling.

2. What Data We Collect

We collect:

Personal details: Name, DOB, email, gender, language, city
Profile information: Interests, preferences, anonymous usernames
System use data: Login activity, call history, feedback
Audio recordings and transcripts (with consent)
Technical data: IP address, browser/device info

3. Lawful Basis for Processing

We process data under:

Consent – e.g. joining the platform or participating in the pilot and beta
Legitimate interests – e.g. improving user experience
Legal obligation – e.g. responding to safeguarding concerns

4. Data Storage And Security

Data is encrypted and stored on secure UK/EU-based servers.
Access is limited to verified WeeBe.org staff only.
All devices and data systems use up-to-date security protocols.

5. Data Retention

Personal data is retained for as long as you use the platform.
Call recordings and transcripts are retained for audit and dealing with policy breach incidents.
Inactive accounts may be deleted after 18 months.

6. User Rights

Under the UK GDPR, you have the right to:

Access your personal data
Request correction or deletion
Withdraw consent
Restrict or object to processing
Lodge a complaint with the ICO (ico.org.uk)

To exercise your rights, email: https://weebe.org/contact-us/

7. Third-Party Sharing

We only share data with:

Verified services (e.g. ID check providers, hosting providers)
Safeguarding authorities, where legally required

Cookies Policy

WeeBe.org uses cookies to enhance your user experience and gather insights into platform performance. This policy explains what cookies are and how we use them.

1. What Are Cookies?

Cookies are small text files stored on your browser when you visit a website. They help websites remember your preferences and improve functionality.

2. Types of Cookies We Use

Essential cookies – required for the platform to function (e.g. login sessions)
Analytics cookies – help us understand how users interact with our site (e.g. Google Analytics)
Functionality cookies – remember your language, dark mode, etc.

3. Your Choices

You can:

Accept or decline cookies via the cookie banner
Adjust your browser settings to block or delete cookies

Note: Disabling cookies may impact your experience on WeeBe.org.

4. Third-Party Cookies

We may use third-party services (e.g., Google, Zoom API, Stripe) which place cookies on your device. These are covered by their respective policies.

5. Contact

Questions? Contact https://weebe.org/contact-us/

Complaints Procedure

WeeBe.org is committed to transparency, fairness, and learning from feedback. This Complaints Procedure sets out how to raise concerns and what you can expect from us.

1. What You Can Complain About

A user’s behaviour or breach of community rules
Your experience with our platform or service
Concerns about safety, privacy, or data use
Our staff or moderators

2. How To Make A Complaint

Please email: https://weebe.org/contact-us/

Include:

A clear description of the issue
Any relevant dates, names, or screenshots (if applicable)
Your desired resolution (if any)

3. What Happens Next

We’ll acknowledge your complaint within 3 working days
You’ll receive a response or update within 10 working days
Complex complaints may take longer, but we will keep you informed

4. Appeals And Escalation

If you’re not satisfied with the outcome, you can escalate by replying to the decision email and requesting a review by a senior team member.

5. Confidentiality

Your complaint will be handled confidentially and only shared with those involved in the resolution process.